Privacy Policy

CNFANS HOMES (https://cnfans.homes) operates as a cross-border reverse purchasing agent, dedicated to helping international clients purchase goods from China. This Privacy Policy outlines how we collect, use, disclose, and protect the personal information of our users. By using our website and services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect various types of information for the purpose of providing our services, improving your experience, and fulfilling your purchasing requests.

a. Personal Identification Information (PII)

  • Name

  • Email address

  • Phone number

  • Shipping and billing addresses

b. Financial Information

  • Payment details (processed by a third-party payment processor; we do not store full credit card information)

  • Transaction history

c. Order and Service Information

  • Details of the products you wish to purchase (links, specifications, quantities)

  • Supplier details and communication logs

  • Tracking numbers and logistics information

d. Technical and Usage Data

  • IP address

  • Browser type and version

  • Pages of our Service that you visit

  • Time and date of your visit

  • Time spent on those pages

  • Referring website addresses

e. Communication Data

  • Information you provide when communicating with us via email, chat, or other support channels.

2. How We Use Your Information

We use the collected data for various purposes, primarily to operate our reverse purchasing agent service:

  • To process and manage your orders, including sourcing products and arranging purchases.

  • To fulfill shipping and customs requirements by sharing necessary details with logistics partners.

  • To manage payments and prevent fraudulent transactions.

  • To communicate with you regarding your orders, account, or any inquiries.

  • To improve our website, services, and customer experience.

  • To monitor usage and analyze trends to enhance the efficiency of our supply chain management.

  • To comply with legal obligations and resolve any disputes.

3. Disclosure of Your Information

We may share your personal information with the following parties, only to the extent necessary to provide our services:

  • Suppliers and Merchants: To purchase the goods you request on your behalf.

  • Logistics and Shipping Providers: To arrange delivery of your purchased items, including sharing your name, address, and contact information.

  • Payment Processors: To securely process your payments and refunds.

  • Service Providers: Third-party companies who perform services on our behalf, such as website hosting and data analysis.

  • Legal Requirements: When required by law or in response to valid requests by public authorities (e.g., a court or government agency).

  • Business Transfers: In connection with a merger, acquisition, or sale of assets, your personal data may be transferred.

4. Data Security

The security of your data is important to us. We implement a variety of security measures, including technical and organizational safeguards, to protect your Personal Data from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

5. Data Retention

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy, including for the period we provide service to you, and for a reasonable time thereafter to maintain accurate records, comply with our legal obligations, resolve disputes, and enforce our agreements.

6. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

  • The Right to Access: Request copies of your personal data.

  • The Right to Rectification: Request that we correct any information you believe is inaccurate or complete information you believe is incomplete.

  • The Right to Erasure: Request that we erase your personal data, under certain conditions.

  • The Right to Restrict Processing: Request that we restrict the processing of your personal data, under certain conditions.

  • The Right to Object to Processing: Object to our processing of your personal data, under certain conditions.

  • The Right to Data Portability: Request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us using the details below.

7. Third-Party Websites

Our Service may contain links to other websites, such as those of the suppliers or logistic partners, that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

8. Children’s Privacy

Our Service is not directed to individuals under the age of 18 (Children). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Effective Date” at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us: